How to buy

How to choose products

You can easily find what you are looking for and than proceed with the purchase through our "Main Menu", our "Search" tool and our "Brand pages".
www.mascheronistore.com undertakes to select for you the best proposals and the latest news.

Purchasing online on www.mascheronistore.com is simple and intuitive.
How to proceed:

1 Choose the item and click on it (you can find many informations about sizes, colors, product's design and product's details).

2 Select the right size and color you want and than click on "Add to bag".

3 Now you can choose:
-You can proceed with the purchase selecting others products.
-You can proceed with the payment click on  “Proceed to cart and order”.

Per maggiori informazioni sulle modalità di spedizione, leggi l’approfondimento dedicato

- If you are in possession of one of our Coupon you can use it  by entering the code in the box. Than click on "Apply Coupon".

4 Now you will have two choices: 
If you are registered with www.mascheronistore.com  you just have to log in by entering your email and password.
The enrolment on www.mascheronistore.com is free and involves many advantages for each customer. 
If you are not registered, please fill in the form below.

When the purchasing procedure is ended

Bank Transfer: your purchase is over and you will find a confirmation email with all the essentials informations about the order and the related data to proceed to the payment. 
Credit Card or Paypal: you can proceed to the online payment beeing directed to the Banca Sella's payment page. 

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Secure payments

Shopping on www.mascheronistore.com your purchase are safe and secure. All informations you provide to us are employed, exclusively to complete the order, the payment and the shipping, within the meaning of  Dlgs n.196/2003.
Your email address will not be used under any circumstances, unless explicit consent to receive our regular Newsletter.
As regards the data concerning the payment's procedures by Credit Card, they will be saved on Banca Sella's Server with the highest security standards.

Mascheroni Giussano, Moda, Selleria and Sportswear, since 1898 is a guarantee of quality, service and kidness.

PAYMENT PROCESS

On our website www.mascheronistore.com you can pay with the following means:

CREDIT CARD

1 - We accept all types of credit cards that are parts of the circuit:
Visa, Mastercard, Carta Si,American Express,Visa Electron (Postepay included).
2 - If the transaction has been successful, you will receive by email the order confirmation.
Online bank information are coded (SSL protocol).

PAYPAL

1 - Select "PayPal" payment method.
2-  You will automatically directed to Banca Sella's payment page.
3 - Select “Checkout with Paypal”  and perfect your purchase.

BANK TRANSFER Mascheroni Moda and Selleria 

1 -  Select "Bank Transfer" and close the order.
2 -  You will receive an email with all the useful information.
3 -  Proceed with the transfer at the following address:

BANCA UNICREDIT BANCA FILIALE DI GIUSSANO
IBAN IT 52 Q 02008 33150 000103299991
PAESE IT  
CAUSALE   Mascheroni Moda/Selleria – www.mascheronistore.com – Ordine Web N. XXXXXXXX

If you are proceeding from abroad: 
BIC CODE / SWIFT: UNCRITM1264

BANK TRANSFER Mascheroni Sportswear

1 -  Select "Bank Transfer" and close the order. 
2 -  You will receive an email with all the useful informations.
3 -  Proceed with the transfer at the following address:

BANCA UNICREDIT BANCA FILIALE DI GIUSSANO
IBAN IT 63 I 02008 33150 000103377011
PAESE IT  
CAUSALE   Mascheroni Sportswear – www.mascheronistore.com – Ordine Web N. XXXXXXXX

If you are proceeding from abroad: 
BIC CODE / SWIFT: UNCRITM1264

ATTENTION
If you are proceeding from NON-SEPA country, that is any country except the following: Italia, Austria, Belgio, Cipro, Estonia, Francia, Finlandia, Grecia, Germania, Irlanda, Lettonia, Lussemburgo, Malta, Paesi Bassi, Portogallo, Slovacchia, Slovenia, Spagna; Bulgaria, Danimarca, Gran Bretagna, Lituania, Polonia, Repubblica Ceca, Romania, Svezia, Ungheria, Croazia; Islanda, Liechtenstein, Norvegia; Principato di Monaco, Svizzera.
SPECIFY THE CATEGORY SPEND/COMMISSION: OUR (NO SHARE)

4 – Mascheroni Moda:
Send the receipt to this address moda@mascheronistore.com or by fax (number 0362 354404) specifying order's number, your name and surname.

– Mascheroni Selleria:
Send the receipt to this address selleria@mascheronistore.com or by fax (number 0362 354404) specifying order's number, your name and surname.

– Mascheroni Sportswear:
Send the receipt to this address sport@mascheronistore.com or by fax (number 0362 354404) specifying order's number, your name and surname.

5 - You should proceed with the transfer as soon as possible.

6 - After carrying out all checks, we will provide to send you your products.

REQUEST THE INVOICE

On our website www.mascheronistore.com, a regular invoice shall be issued. To receive it you should insert your fiscal code or your VAT registration number in the space provided. 

The invoice shall be sent along with the shipping.

VAT 

All the fares indicated on our website www.mascheronistore.com shall include VAT at 22%.

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SHIPPING TERMS

www.mascheronistore.com ships worldwide.

1- Shipping costs

Shipping cost are FREE in Italy for orders over 90,00 euros.

2- The moment of order receipt

You will receive your goods within 48/72 hours of the shipment. The courier makes deliveries from Monday to Friday (9.00 AM - 6.00 PM). If you make an order on a public holiday, your delivery will be prepared during first working day.  

3- Send the order to a different address from your home

You can choose where you want we deliver your order (home, work, from any other person). You just have to indicate the correct ones. 

4- At the time of delivery, there is no one to receive the order

The courier will make only two attempts during the delivery day, than he will leave you a note with all the useful information. Your package will be put in a storage and our Mascheroni staff  will  contact you to establish another delivery day.

Please be advised that if the merchandise is not withdrawn, operating expenses will be borne by the recipient.  

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RETURN POLICY

Mascheroni shall ensure the complete satisfaction of his customer by offering  the opportunity to return one or more items and receive a refund equal to the expenditure.

You can ask for the exchange or return within 14 days of delivery (D.Lgs N. 206 del 2005).

TERMS OF RETURNS

Please follow these instruction:

A) -  All products have to be intact and never used.
B) - You have to return products in optimal conditions, as well as they have been sent. 
C) - All labels have to be intact. 
D) - If the customer wishes to make a change, he have to log back in order on our website. 
E) - We won't accept underwear's returns.

RETURNS PROCESS

A) - To request a return authorization you have to send us an e-mail within 14 days of receipt of products. We will respond by giving you all the information you need. 

B) - Please send your package to the folowing address: Mascheroni Moda - Via Piola 23, 20833 - Giussano (MB)

 The customer will receive an email confirming the acceptance of the return. The refund will be made by crediting your Credit Card or your PayPal.

Customer’s shipping
Sent your package at the following address: Mascheroni Moda - Via Piola 23, 20833 - Giussano (MB) - ITALY.

Withdraw by Mascheroni
In the event that we send our courier for pickup:
Italy: 12 euros
Other Countries: the cost will be equal to the initial shipment.

These costs are deducted from the refund, after checking that the product is intact, with the original card of purchase and has not been used.

Mascheroni is not responsible for any loss or damage during the return of the item. The articles must be returned complete with original packaging.

C) - Reimbursement 
If the return is successful, you will receive an email confirming the acceptance of the return; The reimbursement will be made by crediting your credit card, Paypal or bank transfer within 14 Days.

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TRACK MY ORDER 

ARE YOU A USER OF MASCHERONI WEBSITE?

Enter your reserved area - enter your username and your password - check the status of your order in the right section.

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QUALITY ASSURANCE

Mascheroni Giussano Company, Moda, Selleria e Sportswear is an authorized retailer for all the brands it sells in both phisical and online shops. 

Satisfy our clients has always been our primary focus, since the beginning of our activity dating back more than 100 years ago.
Furthermore, one of our major responsability is to select with care the best products, paying attention to trends dictated by fashion shows, events and influencers. We offer our customers a solid and qualified team, able to assist and cuddle the customer throughout the buying process.

Mascheroni since1898, the Power of Quality. 

LEGAL GUARANTEE

In accordance with the provisions of the Consumer Code in articles.128-135, www.mascheronistore.com protects his consumer in case of flawed and malfunctioning products.
Please contact us to ask for any informations about the fixing or the replacement of the product.
We will also inform you that, if the product proved impossible to replace,  you have the right to receive a monetary compensation commensurate with the value of the asset.

There is a flaw:

  • product isn't suitable for his purpose
  • product description doesn't correspond to reality
  • product doesn't have the right property and features
  •  (art. 129, comma 2, Codice del Consumo)

There isn't a flaw:

  • the consumer already knew about product's defect
  • (art.129, comma 3, Codice Consumo)

For any other information or request, please contact us on  www.mascheronistore.com or contact our Customer Service. 

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Privacy

The "European Regulation 2016/679 concerning the protection of individuals with regard to the processing of personal data, as well as the free circulation of such data", from now it is called "GDPR", provides for the protection of individuals with regard to the processing of data of a personal nature as a fundamental right.
According to article 13 of the GDPR, we inform you that:

1. SOURCE OF PERSONAL DATA:
The personal data of which Mascheroni Srl are collected directly from the interested person.

2. HOLDER OF THE TREATMENT:
The owner of the data is Mascheroni Srl with headquarters in Via Antonio Tolomeo Trivulzio, 1 - 20146 MI - VAT 02905630964, you could contacted by telephone at the following address Tel. +39 0362 850178.

3. CONTACT DETAILS OF THE D.P.O .: The holder has no obligation to appoint the D.P.O.

4. DATA CATEGORIES: Mascheroni srl will process your personal data in this way:

4.1 Data provided voluntarily by the user. The voluntary and explicit sending of e-mails to the addresses indicated in the different access channels of this site does not imply a request for consent and the possible compilation of specifically prepared forms entail the subsequent acquisition of the address and user data necessary for respond to the requests produced and / or provide the requested service. The voluntary submission by you of e-mails to our e-mail addresses does not require further information or requests for consent.
On the contrary, specific summary information will be shown or displayed on the pages of the site prepared for particular services on request (form). The user must therefore explicitly consent to the use of the data reported in these forms in order to send the request.
Cookies. The data collected through cookies can be used to access parts of the site and / or for statistical purposes or to make the browsing experience more enjoyable and more efficient in the future, trying to assess user behavior and change the proposition of offer of contents according to their behavior. For more information, a special cookie policy is available. The site uses cookies.

4.2 Data collected automatically. The information systems and applications dedicated to the operation of this website detect certain data potentially associated with identifiable users. Among the collected data are the addresses the domain names and IP addresses of the computers used by the users who connect to the site mascheronistore.it and mascheronistore.com, the addresses in the URI (Uniform Resource Identifier) notation of the requested resources, the method used in submitting the request to the server, the time of the request, the size of the file obtained in response, the numerical code indicating the status of the response given by the server and other parameters concerning the operating system, the browser and the computer environment used by the user. These data are processed for the sole purpose of obtaining statistical information on the use of the site and to check its regular operation for the time strictly necessary. The provision of such data is mandatory as it is directly connected to the web browsing experience.

5. PURPOSE OF TREATMENT:
The processing of your data has its legal basis your consent and is made for the following target:

5.1 Evaluate the behavior of users and align the offer of contents according to their behavior;
5.2 Improve the browsing experience;
5.3 Use of the data reported in the contact emails received and in the form to be able to send responses to specific requests;

6. DATA ADDRESSEES:
Within the limits relevant to the processing purposes indicated, your data may be disclosed to partners, consultancy companies, private companies, appointed by the Data Controller or by legal obligations or to fulfill your specific requests. Your data will not be disseminated in any way. The Data Processors are identified in the Privacy Document, which is updated on a regular basis.

7. TRANSFER OF DATA ABROAD:
The collected data are not communicated to foreign partners of the Owner.

8. STORAGE PERIOD:
The data collected will be kept for a period of time not exceeding the achievement of the purposes for which they are processed ("conservation limitation principle", art.5, GDPR) or on the basis of the deadlines established by law. The verification of the obsolescence of the data stored in relation to the purposes for which they were collected is carried out periodically.

9. RIGHTS OF THE INTERESTED PARTY:
The data subject is always entitled to request the Data Controller to access your data, correct or delete it, limit the processing or the possibility of objecting to the processing, requesting data portability, stopping consent to the processing of data claiming these and other rights provided by the GDPR through a simple communication to the Owner. The data subject can also lodge a complaint with a supervisory authority.

10. OBLIGATORY OR LESS CONSENT:
The consent of your data for points 5.1 is optional and will not compromise the provision of the service in any way.
The consent of your data is mandatory during the navigation of our website with regard to points 5.2 and 5.3 to allow the proper provision of the service.

11. PERSONAL DATA PROCESSING METHODS:
Your personal data will form the subject of processing operations in compliance with the aforementioned regulations and the confidentiality obligations that inspire the activity of the Owner. The data will be processed both with computer tools and on paper and on any other type of suitable support, according to the appropriate security measures pursuant to Article 5 par. 1 lett. F of the GDPR.

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